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Skylark is a midmarket BPO firm based in the US, with delivery centers in India. Founded on the principles of audacity and tenacity, the company has continuously evolved its services to provide enhanced value to clients. Over the years, Skylark has shifted from a labor arbitrage model to economies of scale, then to technology arbitrage, and now to AI-powered managed services operations, demonstrating a commitment to innovation and excellence.
As Skylark adapts to the changing economic and industry landscape, it has emerged as a market leader by boldly pivoting and strengthening its services. The company's journey has been marked by strategic shifts, positioning it as a thought leader through the adoption of advanced AI technology and expanded capabilities.
Understanding that every client is at a unique stage in their business journey, Skylark strives to align its services with the goals and strategic plans of its clients. By leveraging its strengths, core assets, and innovations, the company aims to deliver exceptional outcomes tailored to each client's needs.
Skylark's core assets and innovations include a robust operating model, flexible bolt-on solutions, a highly skilled talent pool, and its latest innovation, "Cognitive in a Box," an AI-driven solution that utilizes machine learning and advanced analytics to deliver intelligent, automated processes.
Our value proposition lies in delivering exceptional business outcomes, providing clients with a competitive edge and market share through enhanced operational efficiency, and committing to excellence. Skylark's continuous evolution and relentless pursuit of excellence have allowed it to provide unparalleled value to its clients, helping them thrive in a competitive market.
Our goal is to empower our clients by providing access to top-tier talent and AI-driven innovation, enabling them to gain a competitive edge and strengthen their market position through an ongoing cycle of differentiation.
We aim to be a trusted partner, delivering business outcomes that drive scalable innovation and sustainable growth.
The Information Security Management System of SGBPO intends to ensure:
4.1 Integrity of all business processes, information assets & supporting IT assets and processes, through protection from unauthorized modification, guarding against improper information, modification or destruction and includes ensuring information non-repudiation and authenticity.
4.2 Availability of all business processes, information assets & supporting IT assets and processes to authorized users when needed, ensuring timely and reliable access and use of information.
4.3 Confidentiality of all information assets is maintained (information is not disclosed to unauthorized persons through deliberate or careless action) by preserving authorized restrictions on information access and disclosure, including means for protecting personal privacy and proprietary information.
4.4 All IT-enabled processes and stakeholders shall follow the rules and regulations or circulars published in the organization
4.5 All audit trails and logs shall be maintained and monitored by SGBPO
4.6 All operational and system changes shall be monitored closely; these shall adhere to the change management process
4.7 SGBPO complies with the laws, regulations and contractual obligations which are applicable to the organization in general and in particular to its ISMS
4.8 All applicable information security requirements are satisfied
4.9 Continual improvement of the information security management system.
The Information Security Policy is reviewed at every Management Review Meeting
Skylark Global BPO is committed to Provide Business process management solutions, Document processing services and Bulk Data Entry Services for Domestic and Internationals clients with quality service to exceed customer requirements with global bench marking for quality and cost effectiveness with high degree of customer orientation and market responsiveness.
We will achieve this through the best practices followed in each process, team effort, technology, maintaining effective management system and continual improvement of our processes.
We are more than just a BPO firm; we partner in your success. We can drive growth, efficiency, and excellence by empowering businesses through innovative outsourcing solutions. Our manifesto is simple: to be the catalyst for positive change, helping our clients achieve their full potential while fostering a culture of continuous improvement and integrity within our organization.
Our journey began in 2002 with a vision to redefine the outsourcing industry through innovation and client-centric services. Over the years, we have evolved from a small startup into a trusted partner for mid-market businesses worldwide. Our growth has been driven by our commitment to excellence, our ability to adapt to our client's changing needs, and our relentless focus on quality and innovation.
"Great leaders don't set out to be a leader... they set out to make a difference. It's never about the role—always about the goal."
Meet Mr. Kailash Medhe, the visionary force behind Skylark Digital, a company that has redefined the standards of excellence in the industry. With a deep-rooted passion for innovation and a commitment to delivering unparalleled client satisfaction, he has led Skylark from its inception to its current position - as a trusted partner for businesses worldwide. Under his leadership, Skylark continues to thrive, blending cutting-edge technology with a people-first approach, driving transformation, and empowering teams across the globe.
CJ (Charming Shah), a visionary leader, firmly believes that effective leadership is demonstrated through an organization's leaders' actions, beliefs, values, and goals. As Skylark's co-founder and Chief Strategy Officer, CJ is committed to creating value and implementing critical strategies for rapid expansion. He propels strategic development within the company and secures outstanding outcomes for clients worldwide. His leadership has been fundamental to Skylark's success. With over 25 years of diverse experience at renowned organizations such as WNS, Capgemini, Konica Minolta, Fujitsu ICIM, and HCL Hewlett-Packard, CJ's extensive industry knowledge empowers him to lead transformative growth. His academic qualifications, a graduate degree in Electronics from Gujarat University and an MBA in Finance from Aspen University enhance his expertise and strategic insight.
Meet Rahul, our tech-obsessed leader who's always armed with a question to keep us thinking and innovating. His hands-on approach and readiness to embrace new ideas and corrections enrich our projects and lead us toward groundbreaking solutions. If you're ready to dive deep into technology, Rahul is your go-to guide.
- [2024]: We achieved 500 FTEs and attained ISO 27001 certification, reflecting our growth and unwavering commitment to earning our client's trust throughout every stage of the service delivery lifecycle.
- [2018]: Partnered with the second-largest solutions provider that supports mortgage originators. They see an opportunity to use technology to increase efficiencies in the mortgage business.
- [2017]: We achieved ISO 9001 certification, which is a testament to our commitment to quality and operational excellence.
- [2005]: Expanded our services to include Mortgage, Title, and Healthcare, allowing us to serve our clients' diverse needs better.
- [2002]: Founded by our company was established to provide labor arbitrage-based, cost-efficient BPO services
Today, we continue to build on our legacy of innovation and client satisfaction, positioning ourselves as a leader in the mid-market BPO space. As we look to the future, we remain committed to driving success for our clients, employees, and partners.
